Refund policy

Thank you for shopping with Belensboutiquee! We hope you love all your items. If in case an item(s) does not work out please contact us to request a return.

Please note all returns and Cancellations are for store credit only. 

To be eligible for an exchange your item(s) must be unused/unwashed in the same condition that you received it no stains, or damages. Items must also have original tags attached. Any items returned without tags, washed, damaged, with any signs of use will not be refunded. 

To start the return process please contact us within 5 days of delivery via email to belensboutiquee@gmail.com along with your order # and reason for return. You will receive a return label  

Once return is shipped please email your tracking number along with order # include your invoice with your order. Allow 2-3 business days for you to receive your store credit in a form of an e-gift card or code. 

(Please do not send back items without approved return request)

Your item will not be accepted without approval.

 

Please note that the customer is responsible for paying all shipping fees. Shipping fees are non-refundable. For help or questions with your order please contact us belensboutiquee@gmail.com. Thank you!

Cancellations:

Please note cancellations are for store credit only. If you would like to cancel an order please contact us as soon as possible before it is shipped out.

Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled since it may have been picked up by usps or ups.

Please note your order may be canceled if you use a different shipping & billing address or someone else's card we ask our customers to add in comment section the relationship with the card holder and contact info just in case we need to verify the purchase if no info was entered we will contact you via email if there is no response in 3 days we will have to cancel your order.