Shipping policy

Shipping Policy
  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped. If you did not receive an email, please check your spam folder or contact us for confirmation.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • If you need any assistance with your order, please contact us at belensboutiquee@gmail.com. We will not be able to make changes to your order once it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.

  • To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is entered correctly, orders placed with different billing or different name on credit card may take longer since we need verification. Lookout for emails for any out of stock notices, Verification requests and use correct abbreviations. We will ship to the address provided so please make sure you have entered the correct shipping address. We are not responsible for orders delivered to the incorrect address if the incorrect address is entered. if orders are sent back due to the wrong address you will have to pay for shipping charges to re-ship.

     

    If you realize that you entered your shipping address incorrectly, please contact as soon as possible. We will do our best to fulfill you request and change the address.  If we are unable to, we do not take responsibility for the incorrect information.

    How do I check the status of my order?
  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
  • If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at belensboutiquee@gmail.com with your name and order number, and we will look into it for you.

We do not hold responsibility for packages lost, or damages enroute by USPS or UPS. We highly recommend purchasing Route protection (from damage, loss or theft) at checkout. If you purchased protection and your order was lost stolen or damaged you can file your claim here https://claims.route.com/

If you purchased USPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. You can file your claim here https://www.usps.com/help/missing-mail.htm

If you purchased UPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the UPS. You can file your claim here https://www.ups.com/us/en/help-center/claims-support.page